Evolve in the field of information technology as a computer technician, deliver technical customer support over the phone in a call center environment, identify, troubleshoot and resolve a wide range of technical computer related problems, make distinction between level one and level two end-user problems, support and train end-user in software application as needed. Create analytical report and apply complex technical information; master new computer technology; maintain cooperative working relationship. Expert in installation of LINUX and Microsoft operating system and application. Proficient in english language community.