Dear Sir/Madam, I enjoy working in a team environment and also as an independent agent, successfully achieving goals. I enjoy a challenge and have a great capacity to learn new things. My past experience has given me the opportunity to develop exceptional skills in dealing with a wide variety of people. I have outstanding conflict resolution skills in regard to solving contentious issues between fellow staff members and also with customers. I have the ability to engage and develop a rapport with customers which allows me to diffuse difficult situations and answer any queries the customers may have. Furthermore by qualifying Certificate II in Financial Services I may be able to perform the duties in a better way. I believe this position will give me the opportunity to further develop and refine my skills. I look forward to putting my skills to practice in your reputable company. Sincerely Sutantar Kaur