Wang Yi (Caliven) Australia Citizen 14 White Street, Strathfield, NSW #### #### ### ### Email: xxxxxx###@xxxxxxx.xxx The customer service skills, IT knowledge and skills are parts of my job now. It is my hope that my time management and solving skills would strongly contribute to Australian Prudential Regulation Authority by being part of the service desk support. Apart from the 35 months working in the company, I have strived to learn customer service skills and tour skills to help our outbound consultants operate database software. By actively undertaking additional work experience such as networking and web, I am constantly trying to develop my professional skills and career prospects. My achievements in the workplace have been related to software feature request, software development request, software bugs report, consultant service, general account maintain and user training guide. I.E. before I come here, there is old software manual and nobody maintain this software. I restructured user training and technical documents to make user satisfaction and systems usability and maintenance. To build on what I have learnt about the IT industry, I need analysis software features, collect software bugs and our request feasibility in software. Such as we want specified product group 　on particular date bookings report. I need find a unique identified code to help Software Company design a data query. I also help our overseas student’s service department to design and maintain website (www.liuxueyimin.com) I am eager to offer my skills and capabilities by serve your service desk support. For any additional information, I can be contacted via mobile on #### ### ### or email at xxxxxx###@xxxxxxx.xxx. I am convinced it would be worthwhile to meet to further discuss the possibilities on how I might best assist your organization. Thank you for your time and consideration.