This is an excellent opportunity for an talented customer service representative with at least 2 years customer service experience, supreme interpersonal & strong communication skills to join a fast-growing, web application software company.
Come and work in a fun (free all day snacks & Friday lunches), young and dynamic, “no suits” environment with highly motivated, intelligent people who are nothing short of experts in their field.
Here’s what you really need:
• Excellent written and verbal communication
• Self motivated, positive attitude
• Proven ability to manage customer issues in agreed time frames
• Ability to multi task and work as part of a team
• High attention to detail and accuracy
• Sound I.T knowledge
• Superior customer service skills and previous experience within a customer facing environment
• The ability to quickly develop business-to-business partnerships to effectively achieve successful workable outcomes.
• Strong Background in pre-sales and sales support
Here’s what we’d like but is not essential:
• Previous experience with web based software or web design skills (a bonus but not essential).
• Tertiary qualification a bonus but not essential
Due to strong growth in this software company, your role will include a variety of customer service tasks; you’ll be responsible for receiving inbound calls from clients and analyzing enquiries and issues, performing various functions such as upgrades, refunds, product swaps, technical issue escalations.
You will be responsible for managing customer relationships and being the advocate of the customer within the company.
Here’s why you’ll love working here:
• Great work atmosphere surrounded by like-minded individuals
• All-day access to snacks from the kitchen & fridge, free Friday lunches
• The ability to work with a team yet take control your own project
• The knowledge that you're working with a great team creating software used by thousands worldwide.
Send us an email with your resume, a brief introduction about yourself and why you’d like to work with us.
This is an in-house position and telecommuters will not be considered.
Email: xxxx@xxxxxxxxxx.xxx
Interspire Pty Ltd
or please call Micheline on (02) 9262-7770 |
