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| Contiki |
| http://www.contiki-travel.com |
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| Address: | 801 E Katella Ave
Anaheim - 92805-6636 |
| Contact: | Martin Edwards |
| Email: |  |
Company description:
Contiki Holidays is the worldwide leader in vacations for 18-35 year-olds. For over 40 years, Contiki Holidays has been taking travelers around the world and offering them an unforgettable travel experience. Our tours have been individually created to include a mix of sightseeing, free time, culture, socializing and adventure. Regardless of your destination or traveling style, Contiki is committed to providing you with an amazing trip at an affordable price.
Looking for strong customer service oriented reservation agents to service current customers. Must be a strong problem solver with outstanding communication skills. You will be the first point of contact for the clients with reservation or airline problems and/or complaints.
- Greet customers, complete necessary rental and reservation information, disclose rates, terms and conditions of reservation and obtain customer signatures while using effective sales techniques to encourage customers to utilize service options.
- Receive telephone calls and handle customer-related issues; direct other phone calls to appropriate personnel or take messages.
- Complete, review and submit various reports to supervisor.
- Maintain and update rental agreement files; contact and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.
- Enter and maintain information in location logs.
- Complete car exchange requests in computer system.
- Communicate with bus drivers via two-way radio to coordinate the pick-up and delivery of customers.
- Perform related responsibilities as assigned or required.
Vacancies:
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